FAQ
CONTACT INFORMATION
HOW DO I CONTACT YOU?
JUST FILL IN THE FORM BELOW TO SEND US A MESSAGE. YOU CAN ALSO SEND A MESSAGE DIRECTLY TO support@vivoco.co
SHIPPING AND PAYMENTS
DO YOU REALLY SHIP FOR $5 WORLDWIDE?
YES WE DO!
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal, Google Pay, Apple Pay and all major Credit Cards.
HOW CAN I CHECK ON THE STATUS OF MY ORDER?
TRACKING UPDATES WILL BE AUTOMATICALLY SENT TO YOUR E-MAIL ONCE YOUR ITEM HAS SHIPPED. IF YOU'RE HAVING ANY TROUBLE WITH THIS AUTOMATED SYSTEM PLEASE CONTACT US VIA THE FORM BELOW. YOU'LL NEED THE ORDER NUMBER FOUND IN YOUR PURCHASE CONFIRMATION E-MAIL.
HOW LONG DOES SHIPPING TAKE?
SHIPPING TO THE UNITED STATES TYPICALLY TAKES 3 TO 4 WEEKS DEPENDING ON THE ITEM YOU’VE PURCHASED. SHIPPING OUTSIDE THE UNITED STATES TYPICALLY TAKES 3 TO 5 WEEKS.
Mugs are shipped within 3 business days. Allow 5-7 business days for US delivery. International add one week.
IS EXPEDITED SHIPPING AVAILABLE?
EXPEDITED SHIPPING IS AVAILABLE, BUT BECAUSE OF HOW OUR INVENTORY MANAGEMENT IS SET-UP, IT’S COSTLY AND ONLY AFFORDS A 1 WEEK IMPROVEMENT TO THE SHIPPING TIMES MENTIONED ABOVE. TO ORDER EXPEDITED SHIPPING PLEASE APPLY VIA THE FROM BELOW.
EXCHANGES, RETURNS, ORDERS
MY ITEM IS THE WRONG SIZE, CAN I EXCHANGE IT FOR THE CORRECT SIZE?
OF COURSE! TO INITIATE AN EXCHANGE, PLEASE CONTACT US VIA THE FORM BELOW. YOU'LL NEED THE ORDER NUMBER FOUND IN YOUR PURCHASE CONFIRMATION E-MAIL.
CAN I RETURN AN ITEM IF I’M NOT HAPPY WITH IT?
IN THE UNLIKELY EVENT THAT YOU’RE NOT HAPPY WITH YOUR ITEM, WE OFFER A “NO QUESTIONS ASKED” RETURN POLICY FOR UP TO 30 DAYS AFTER YOUR RECEIPT OF THE ITEM. TO INITIATE AN EXCHANGE OR RETURN, PLEASE CONTACT US VIA THE FORM BELOW. YOU'LL NEED THE ORDER NUMBER FOUND IN YOUR PURCHASE CONFIRMATION E-MAIL.
HOW DO I MODIFY OR CANCEL AN ORDER?
IF THERE’S AN ERROR IN YOUR ORDER, OR IF YOU NEED TO CANCEL, NOT A PROBLEM! TO MODIFY OR CANCEL AN ORDER, PLEASE CONTACT US VIA THE FORM BELOW. YOU'LL NEED THE ORDER NUMBER FOUND IN YOUR PURCHASE CONFIRMATION E-MAIL.
JEWELRY QUESTIONS
WHERE IS YOUR JEWELRY FABRICATED?
WE RELY ON SKILLED ARTISANS THROUGHOUT THE WORLD AND SHIP FROM SEVERAL WAREHOUSES LOCATED IN THE UNITED STATES AND THE FAR EAST.
DO YOU OFFER MORE ITEMS THAN WHAT I SEE AT YOUR WEBSITE?
ABSOLUTELY! IF YOU’RE LOOKING FOR SOMETHING SPECIFIC AND WE DON’T HAVE IT AT OUR WEBSITE, PLEASE CONTACT US VIA THE FORM BELOW.
WILL YOUR JEWELRY DISCOLOR MY SKIN?
IT HAPPENS RARELY, BUT THE ACIDITY OF SOME PEOPLE’S SKIN CAN LEAD TO A CHEMICAL REACTION WITH JEWELRY AND CAUSE DISCOLORATION OF THE SKIN, USUALLY GREEN AND NOT HARMFUL. THIS IS TRUE OF ANY JEWELRY, NOT JUST ITEMS FOUND AT OUR WEBSITE.
WHAT IF I HAVE ALLERGIES TO SPECIFIC METALS?
IF YOU’RE EYEING AN ITEM FOR PURCHASE BUT ARE CONCERNED ABOUT YOUR ALLERGIES TO CERTAIN METALS, PLEASE CONTACT US AND WE’LL CONFIRM WHETHER OR NOT THE ITEM CONTAINS THE METAL YOU’RE ALLERGIC TO.
PLEASE CONTACT US IN THE FORM BELOW ON ANY OF YOUR QUESTIONS!